The owner must choose, review and publish a compliant policy before taking direct-booking payments.
Policy supplied before payment
The cancellation policy applicable to a proposed reservation will be supplied with the written quote before the guest is asked to pay.
Time to review
The guest will be able to review the complete price, payment deadline, booking terms and cancellation policy before deciding whether to proceed.
An enquiry is not a booking
Submitting a booking request does not confirm accommodation and does not, by itself, create a paid reservation.
After a booking is confirmed
Any cancellation, change, credit or refund will be handled according to the cancellation policy accepted for that reservation and applicable Australian consumer law.
Owner action before launch
[INSERT THE FINAL CANCELLATION WINDOWS, FEES, refund rules, no-show treatment, date-change rules and exceptional-circumstance approach here before accepting payments.]